DEFRA is seeking a Senior Service Catalogue Analyst to support the daily operation of the Service Catalogue Management Process and maintain the catalogue across IT applications, products and business services. You will liaise with requestors and stakeholders to review requirements and gain approvals from the Service Owner and Service Catalogue Manager.
Using the ServiceNow platform, you will develop, test and implement new service requests and assist with general platform administration within
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Glasgow
The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support.
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