Neighbourhood Housing Officer

Neighbourhood Housing Officer

South West London | 3 Month Contract | 35 hours a week

Are you an experienced Housing Professional looking for your next interim opportunity?

We're working with a large social housing provider seeking a Neighbourhood Housing Officer to support a busy housing management team through a period of change. This is an excellent opportunity for an individual who enjoys building strong resident relationships, resolving complex issues, and delivering high-quality housing management services.

The Role

As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch of approximately 500-600 homes, acting as the key point of contact for residents and ensuring a visible, responsive housing service.

Key responsibilities include:

• Managing relationships with residents across your patch
• Supporting the delivery of a consistent and customer-focused housing management service
• Resolving tenancy, estate, and neighbourhood-related issues
• Working closely with internal teams and external stakeholders to achieve positive outcomes
• Responding to resident concerns and improving overall customer satisfaction
• Managing a varied caseload while meeting service standards and deadlines

About You

To be considered, you will have:

• Previous experience in a Housing Officer, Neighbourhood Officer, Housing Lead, or similar housing management role
• Strong knowledge of tenancy and neighbourhood management
• Excellent communication and stakeholder management skills
• Proven ability to manage a busy workload and prioritise effectively
• A proactive, solutions-focused approach
• Experience delivering excellent customer service to residents
• A full UK driving licence and access to a vehicle for work purposes

What's on Offer?

• Immediate start available
• Opportunity to join a well-established housing provider
• Varied and rewarding role focused on resident outcomes
• Competitive salary/rate dependent on experience

Please note: This role is fully office and community-based, Monday to Friday, with no home-working available.

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