ServiceNow Business Analyst: Drive ITSM/CSM Optimizations

Glasgow Source: WhatJobs
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Infotel UK is seeking a ServiceNow Business Analyst to bridge business stakeholders and technical delivery teams in Glasgow. The role involves analysing processes, refining requirements, and translating them into actionable ServiceNow user stories and configurations, across ITSM, CSM, or HRSD modules.

You will drive workflow optimisation while aligning customisations with platform best practices. The candidate will collaborate with developers, testers, and end users to design UAT scripts, define

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