Lettings Negotiator - Part time - 30hrs - Sienna Hse, Sutton Business Operations · Sienna Hse

Purpose of the Role

To facilitate all New Lets and Rent Increases for 166 Built to Rent (BTR) apartments at Sienna House as part of a site-based team.

Key Responsibilities

• To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
• Achieving client set KPI’s and targets.
• Arranging and conducting property viewings.
• Negotiating and processing offers.
• Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
• Negotiating and managing rent increases.
• Working alongside the lettings managers to develop strategy and incentives.
• Working alongside central Tenancy Progression team to complete deals.
• Provide required lettings data for commentary for centralised reporting.
• Regularly updating property advertisements on portals and social media appropriate
• Performing pre void inspection reporting to property management team on presentation and condition of apartments.
• Arranging void works including but not limited to inventories, cleans and light maintenance.
• Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
• Support resident events and activities.
• Responding to additional resident queries and concerns where required.
• Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre -arranging check in reporting.
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
• Up to date knowledge of appropriate Regulation and Legislation
• Excellent written and spoken etiquette
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• IT literate and social media savvy

Working Hours - 30 hours - 5 Over 7 Days. 12:00 – 18:00

Salary - Basic Salary up to £24,000.00p/a (Up to 10% discretionary bonus)

Commission offered up to £10,000.00p/a based on KPIs.

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