Hastings Direct in Leicester or Bexhill is seeking an experienced Complex Complaints Leader to head a team of Complaint Resolution Specialists, focusing on executive complaints, litigation, and FOS file requests.
You will develop processes, manage stakeholder relationships at executive levels, ensure fair outcomes and regulatory compliance under FCA, DISP, and Consumer Duty, and drive continuous improvement through data insight and coaching.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Bexhill on Sea
Hastings Direct is a digital insurance provider focused on becoming the best and biggest in the UK market.
Explore: Specialist jobs in Leicester
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.