Head of Pay Services

We have an exciting opportunity for an experienced payroll manager to professionally lead the Shropshire Pay Services Department consisting of Payroll, Pensions and Expenses. This is a 'Shared Service' provided via a Service Level Agreement across the three NHS Trusts in Shropshire, with combined staffing levels in excess of 13,000 employees.

The successful applicant will have proven relevant payroll experience at management level within the NHS, along with detailed knowledge of legislative regulations in relation to pay.

Main duties of the job

To be responsible for the management of the Pay Services Department ensuring the provision of a cost effective, efficient and responsive service focused on achieving a high level of customer satisfaction through a competent, committed team.

The post holder is the lead specialist for all payroll matters and provides technical advice on all matters relating to payroll, pensions and expenses including the interpretation of national and local policies.

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• Masters level qualification in Payroll Management or proven relevant experience
• CIPP Qualified with significant post qualification experience.

Knowledge

• Detailed knowledge of legislative regulations in relation to pay including tax, NI, sickness, maternity, salary sacrifice and liability orders.
• Expert knowledge of the operational aspects of running a payroll service, underpinned by practical experience.
• Proven relevant payroll experience at management level within the NHS or a large organisation in the delivery of a customer-focused service.
• Practical experience of leading and managing a large team with proven leadership management ability, organisational and motivational skills involving change.
• Experience of devising and using key performance indicators to monitor the performance of the service.
• NHS or healthcare experience.
• Expert-level knowledge of Agenda for Change, NHS terms and conditions of service, including pay, allowances and deductions.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Name Eloise Oxenham Job title Financial Controller Email address Telephone number

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone

#J-18808-Ljbffr

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