Performance Manager

Risk Operations brings together operational areas who support customers in their moment of need. This could range from a bereavement in the family, customers in financial difficulty or those who have been the victim of fraudulent activity.

The Performance Manager role is critical to provide oversight and enhance the performance of our suppliers/partners who service our customers in financial difficulty.

Day to day you’ll manage the performance of our suppliers that provide us with resource to ensure our customer facing teams have all they need to provide a best-in-class experience. You’ll be continually looking for ways to improve service and the value we extract from supplier relationships through continuous improvement and reviewing customer journeys.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Leeds, Gosforth or Glasgow site approximately once per month . If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

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