Telephone Assistant

Job Title: Telephone Assistant
Location: Croydon
Salary : £23,400

About GT Stewart

We are a renowned multiservice law firm committed to access for justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are recruitingan Administration Assistant to join our Croydon Office.

This is a full time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for leading the telephone team in providing exceptional service to our clients.

Key Responsibilities

• Take inbound calls and ensure all calls are answered promptly and in a professional manner
• Report technical issues impacting service to the IT team
• Answering all inbound calls from prospective and existing clients
• Screening telephone calls, taking relevant and accurate messages
• Accurate data entry
• Liaising with other departments
• Assisting the wider support teams and carrying out general administrative duties when required
• This is an office-based role which will include general admin duties

Your Profile

• Excellent oral and written communication skills
• Polite and professional telephone manner
• Proven experience in an administration role

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