Housing Technical Support Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.,

• To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.
• To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.

Key Requirements

• To manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.
  Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT
• At least 2 years experience in an IT or Finance environment
• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

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