Debt Controller - 12 month FTC

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Newport

Description

We are seeking an experienced and motivated Debt Controller to join our Finance team on a 12 month fixed term contract. This is a fantastic opportunity for a highly organised professional who thrives in a target-driven environment and enjoys building strong relationships with both internal and external stakeholders.

As a Debt Controller, you will play a key role in managing and recovering outstanding debt across the firm. Through proactive communication, problem-solving, and effective stakeholder management, you will ensure debts are collected efficiently, helping to support the firm's financial performance and minimise risk.

Working as part of our Debt Recovery team, you will collaborate closely with Partners, Lawyers, Clients, and Finance colleagues to resolve payment issues, improve collection processes, and deliver an exceptional level of service.

What you will do?

• Manage a portfolio of outstanding debt to support cash collection targets and reduce aged debt.
• Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices.
• Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery.
• Deliver a professional and customer-focused approach while managing sensitive collection conversations.
• Investigate and resolve payment delays by liaising with internal departments and identifying root causes.
• Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management.
• Prepare and distribute monthly statements of account using Excel.
• Maintain accurate records, notes, and activity updates within the 3E system.
• Develop and implement collection strategies to maximise recoveries and minimise overdue balances.
• Ensure all collection activities are completed in line with company procedures and service standards.

Who you are

• Previous experience within Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage a high-volume workload and achieve collection targets.
• Strong organisational skills and attention to detail.
• Ability to work independently and use initiative to resolve issues.
• Excellent numerical and analytical skills.
• Proficient in Microsoft Office, particularly:
• Excel
• Pivot Tables
• VLOOKUP/XLOOKUP
• Reporting and data analysis
• Flexible and proactive approach to work.

Desirable Skills & Experience

• Experience within a legal, professional services, or insurance environment.
• Knowledge of insurance collections.
• Experience managing bad debt recovery.
• Familiarity with Elite 3E or similar legal finance/accounting systems.
• Experience working with complex debt portfolios.

What's in it for you?

• High levels of flexibility and a great work life balance -
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

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