Neighbourhood Housing Officer

Neighbourhood Housing Officer

Northamptonshire | Field Based

Rate: £32.10 per hour

IR35 Status: Inside IR35

Initial Contract Length: 3 months

Start Date: ASAP

Working Hours: Full-time hours (37 Hours)

Role Summary

Reporting to the Housing Manager, you will deliver a high-quality, customer-focused housing management service to tenants and leaseholders. The role will involve managing a varied caseload covering tenancy management, rent arrears, anti-social behaviour, estate management, customer engagement and supporting residents to sustain their tenancies.

This is an excellent opportunity for an experienced housing professional to make a positive impact within local communities while supporting the delivery of effective neighbourhood services.

What You Will Do As A Neighbourhood Housing Officer

• Deliver a proactive tenancy management service, providing advice, guidance and support to tenants and leaseholders.
• Carry out home visits, tenancy reviews, property inspections and tenancy-related assessments.
• Manage tenancy changes, mutual exchanges, property alterations and other housing-related applications.
• Investigate and manage anti-social behaviour cases, tenancy breaches and customer concerns, taking appropriate action where required.
• Support residents experiencing financial difficulties through effective rent arrears management, repayment plans and referrals to support services.
• Undertake estate inspections, identify issues and work with residents and partner agencies to improve neighbourhoods.
• Support empty property processes including advertising, viewings, sign-ups and customer welcome meetings.

What You Will Need As A Neighbourhood Housing Officer

• Previous experience working in a similar housing management role within a local authority or housing provider environment.
• Strong knowledge of tenancy management, housing legislation, regulation and possession processes.
• Experience managing cases involving vulnerable residents, complex needs and challenging behaviour.
• Excellent communication, negotiation and problem-solving skills.
• Ability to manage your own workload effectively and work to deadlines and performance targets.
• Full driving licence and access to a vehicle for work purposes.

What's On Offer

• £32.10 per hour contract rate
• Initial 3-month contract with potential extension
• Opportunity to support frontline housing services within a local authority setting
• A varied role working directly with tenants, communities and partner organisations

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