Credit Control

Credit Control

Salary: £30,000 per annum

The Role:

A Credit Control Assistant to support the Finance team in managing customer accounts, monitoring outstanding debts, and ensuring timely collection of payments. This role is ideal for someone with previous credit control or accounts receivable experience who is proactive, detail-oriented, and thrives in a fast-paced environment within a growing organisation.

Key Responsibilities:

• Manage an assigned portfolio of customer accounts, ensuring outstanding balances are monitored and collected within agreed payment terms.
• Take ownership of the aged debt ledger, prioritizing overdue, high-value, and high-risk accounts to maximize cash collection.
• Proactively contact customers via telephone and email to chase outstanding invoices, secure payment commitments, and confirm expected payment dates.
• Maintain accurate records of all collection activities, customer communications, remittance advice, payment promises, and account notes within financial systems.
• Regularly review customer accounts to identify overdue invoices, unapplied cash, credit balances, payment discrepancies, and other collection risks.
• Ensure customer payments and approved credit notes are correctly allocated, investigating and resolving unidentified, misallocated, or unmatched receipts.
• Investigate and resolve invoice, payment, and account queries promptly by working closely with Finance, Commercial, and Operational teams.
• Take ownership of disputed invoices, ensuring issues are assigned to the appropriate departments, tracked, and resolved in a timely manner.
• Monitor high-risk and significantly aged debts, escalating critical accounts to the Accounts Supervisor and senior stakeholders when necessary.
• Support cash flow forecasting, month-end activities, and the maintenance of accurate sales ledger records by providing reliable collection and payment information.
• Prepare and maintain aged debt reports, collection reports, customer account trackers, and other management reporting requirements.
• Foster professional customer relationships while enforcing payment terms, contributing to debtor performance targets, supporting the wider Finance team, ensuring compliance with company policies, and identifying process improvements to reduce aged debt and improve collections.

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What You'll Need:

• Previous experience in a Credit Control role.
• Good understanding of credit-control processes and debt collection procedures
• Good level of Excel skills
• Strong problem solving-skills and investigating skills
• High level of attentional to detail and accuracy
• Ability to meet deadline and manage multiple priorities

What You'll Get:

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.

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