F&B Assistant - Manchester 2026

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich storytelling & memory‑making experiences.

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground‑breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich storytelling & memory‑making experiences.

Role Overview - FOOD AND BEVERAGE ASSISTANT

Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafés and restaurants. The role offers enthusiastic, guest‑focused individuals the opportunity to join a friendly team in a fast‑paced, collaborative environment. Based at our Ascot event site, F&B Assistants will engage with families and serve them with delicious food and drinks, a key part of the Lapland experience.

Responsibilities

• Consistently meet and exceed customers’ expectations by welcoming guests into our cafés and restaurants and engaging with families while following Lapland operating procedures and sequence of service.
• Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
• Immerse yourself in the Lapland narrative.
• Have thorough knowledge of all the products in the F&B outlets and be able to make appropriate recommendations to guests.
• Follow all relevant costume and process standards.
• Attend any training as required.

Key Attributes

• Enthusiastic and willing to learn and be part of Lapland.
• Bright and articulate – excellent verbal communication skills.

Where is Lapland?

Lapland Manchester is based at Capesthorne Hall, Congleton Rd, Siddington, Macclesfield SK11 9JY

Key Dates

• PAID TRAINING: Training will take place on selected dates between the end of October 2026 and the beginning of November 2026; training is mandatory.
• LIVE EVENT: Thursday 5th November – Thursday 24th December 2026.
• Hourly pay of £12.75 per hour, plus holiday pay paid at the end of your contract.
• Free hot meal per day.
• Free coffee, tea and soft drinks.
• 20% discount in LaplandUK retail shops on selected dates.
• Free parking on‑site.
• Shuttle bus from local train station to event site.

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

• Remove all jewellery and piercings (no clear replacements) – includes tooth gems and grills.
• Have neatly groomed, natural‑coloured hair; as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make‑up (foundation if worn must look like natural skin tone); minimal mascara, no false eyelashes or painted nails.
• No tattoos permitted from the collar bone up for all customer‑facing roles; no tattoos permitted below the elbow for Food & Beverage, and 2 inches below the elbow for all other customer‑facing roles on site.
• Leave all watches, including smart watches and phones, securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.

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