Senior User Experience Designer

Contract Senior UX Designer (with Post-Booking Experience)

Hybrid - central London (1-2 days/week in London office)

6 months, likely to extend

A leading travel brand is looking for a senior UX designer to shape what happens after a customer books, with particular focus on what happens when things go wrong.

What you'll be doing

• Designing the post-booking journey across web and native apps, from pre-travel through to on-the-day
• Tackling disruption scenarios (delays, cancellations, rebooking, refunds) and designing how digital helps customers recover from them
• Getting to grips with the operational side so solutions work in the real world, not just on screen
• Planning and running research and usability testing, then iterating on the findings
• Working closely with product, engineering, operations and wider stakeholders

What we're looking for

• Strong end-to-end UX experience across web and mobile apps
• Solid research and testing skills, with evidence of how insight changed your designs
• Experience within travel or ecommerce would be ideal
• Confident handling stakeholders and linking your work to business metrics

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