Royal & Derngate in Northampton seeks a Customer Experience Manager to lead the guest journey across both venues. You will provide visible leadership across frontline teams, volunteers and operations, ensuring welcoming, safe and commercially successful venues.
The role requires managing staffing, budget discipline and service standards while driving continuous improvements to customer experience and accessibility. Flexibility for evenings and weekends is essential.
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WC1H 0DG
Location: Bloomsbury, London Salary: Up to £58,000 + Excellent Benefits Hours: 40 hours per week About The Role: The Royal National Hotel is one of…
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