Live Conversational AI Performance Lead

IG Group in London is seeking a Conversational AI Manager to own the live AI agent and drive weekly improvements. You will work with our platform partner on procedures, thresholds and escalation design while ensuring client satisfaction.

You’ll collaborate on the API integration roadmap, define go-live requirements and maintain compliance with regulatory rules. This role blends hands-on experimentation with strategic oversight in a high-volume, regulated environment.

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