Technical Services Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lead the Engineering Transition from Construction to Operational Excellence

Are you ready to take ownership of one of London’s most prestigious commercial developments from handover to world-class operations? JLL is seeking an exceptional Technical Services Manager to spearhead the critical transition of a landmark 8-floor fit-out from construction completion through to seamless BAU (Business as Usual) operations for a global alternative investment firm managing $92billion in assets.

The Opportunity

This is a rare chance to be present from day one—taking a brand-new, state-of-the‑art facility in the heart of Mayfair from practical completion through systems commissioning, handover, and into full operational delivery. You’ll be the technical lynchpin ensuring this critical environment, including live trading floors, operates flawlessly from launch day and beyond.

Location: Mayfair, London (5 days per week on-site)

Start Date: Immediate – ahead of Q12027 practical completion

Team Size: 7 direct reports

What Makes This Role Exceptional

• Own the Journey: You’ll be embedded throughout the final construction phases, attending handover meetings, witnessing systems commissioning, and participating in familiarisation training—ensuring nothing is lost in translation between the construction and operational phases.
• Build Your Team: Recruit, onboard, and mobilise a high‑performing engineering team of 7 professionals who will become the technical backbone of this premium facility.
• Strategic Impact: Report directly to the Account Manager and play a pivotal role in establishing engineering standards, SOPs, and maintenance regimes that will define operational excellence for years to come.
• Critical Environment: Support a sophisticated operation including trading floors where uptime isn’t optional—it’s essential. Your technical expertise will directly enable business‑critical functions.
• Dual‑Site Engagement: Split your time initially between the client’s existing offices and regular site visits to the new development, giving you unparalleled insight into client expectations and building performance requirements.

Your Mission Phase1: Pre‑Handover (Now–Q12027)

• Attend contractor handover sessions and witness testing and commissioning of all critical building systems
• Participate in familiarisation training
• Build relationships with the construction team, M&E contractors, and specialist installers
• Recruit and mobilise your engineering team ahead of go‑live
• Support implementation of mobilisation plans, maintenance schedules, and operational protocols

Your Mission Phase2: Transition to Operations (Q12027 onwards)

• Lead the seamless transition from construction to operational management
• Implement planned preventative maintenance (PPM) programmes across all 8 floors
• Establish 24/7 operational readiness for critical systems supporting trading operations
• Build strong client relationships and become the trusted technical advisor on‑site
• Drive continuous improvement in building performance, energy efficiency, and occupant experience

What You’ll Manage

• Building Services: HVAC, electrical distribution, UPS systems, generators, BMS controls
• Critical Systems: Trading floor infrastructure, data centre environments, enhanced power provisions
• Life Safety: Fire alarm systems, emergency lighting, suppression systems
• Compliance: Statutory inspections, health and safety standards, FM regulations
• Team Leadership: 7 direct reports including mechanical, electrical, and multi‑skilled engineers

What You Bring

Essential

• Proven experience managing technical services or engineering operations in premium commercial, data centre, or critical environments
• Strong leadership skills with experience recruiting, developing, and managing engineering teams
• In‑depth knowledge of building services, M&E systems, and statutory compliance requirements
• Excellent stakeholder management—comfortable working with C‑suite clients and senior leadership
• Relevant technical qualifications (HNC/HND in Building Services Engineering or equivalent)

Desirable

• Experience in financial services, trading floor environments, or mission‑critical facilities
• Familiarity with new build handovers, snagging processes, and defects management
• Professional membership (IOSH, BIFM, CIBSE, or similar)
• Understanding of energy management and sustainability in commercial real estate
• Track record of mobilising new sites or managing construction‑to‑operations transitions

What's On Offer

• Competitive Salary – reflective of the strategic nature and seniority of this role
• Career‑Defining Project – be part of a high‑profile account from inception
• Professional Development – backed by JLL’s global training and development programmes
• Visibility and Impact – direct influence on client satisfaction and operational success
• Stability and Growth – long‑term BAU role with a blue‑chip client following mobilisation

Why This Role Matters

This isn’t just facilities management—it's engineering leadership at the highest level. You’ll have the unique opportunity to shape the operational DNA of a world‑class facility, establish best‑in‑class standards, and lead a team that keeps a critical business environment running 24/7/365. From witnessing the final bolt tightened to ensuring flawless operations on day one and beyond, you’ll own the complete technical journey. If you thrive on challenge, demand excellence, and want to leave a lasting legacy on one of London’s premier commercial developments, this is your opportunity.

Ready to Lead? Join JLL and take the helm of this exceptional technical services operation in the heart of Mayfair.

Location: On‑site–London, GBR

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