Regional IT Service Delivery Lead (Contact Centers)
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HCL Technologies Limited seeks an IT Service Delivery Manager to lead the Support IT staff for the Contact Centers in the designated region. This role serves as the primary interface between IT and Operations to ensure business-as-usual IT service delivery and business continuity of critical technology services within the region.
The SDM will manage regional P1/P2 incidents, coordinate with Site Directors and virtual operations leaders, and drive improvements in service levels, change
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