On‑Site IT Team Lead — Service Desk Excellence

A leading Managed Services organisation is seeking an IT Technical Team Lead in Newry, UK. This hands-on role blends people leadership with service delivery ownership, focusing on core infrastructure technologies. Responsibilities include leading a service desk team, ensuring customer satisfaction, managing SLAs, and providing technical guidance. Ideal candidates have experience in managing technical support teams, solid knowledge of Windows Server, Active Directory, and excellent communication skills. A full driving license is necessary due to occasional travel.
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