Creatio SME: AI-Driven CRM & BPM Lead

iO Associates seeks a Creatio SME to act as the functional authority for the Creatio platform within a fast-paced, high-volume contact centre environment in the UK. You will shape the platform roadmap, prioritise out-of-the-box capabilities, and work with a Creatio-experienced Business Analyst to maximise value and rapid delivery.

The role emphasises hands-on delivery, stakeholder engagement, and practical configuration to enable self-serve and efficient customer interactions.

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