Ekco, a cloud solution provider and MSP, is seeking a Service Delivery Manager in the United Kingdom to lead managed services for assigned accounts. You will own KPI delivery, drive improvements, and work with the commercial team to identify new opportunities, ensuring CSAT and contractual obligations are met.
The role requires ITIL knowledge, strong client communication, and a proven track record in account management and SLA governance.
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Manchester
Our client is a premier UK technology partner, celebrated for their technical expertise and industry-leading workplace culture.
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