Winston Taylor is seeking a Service Desk Supervisor for a 6-month fixed-term contract. You will oversee the daily IT Service Desk operations, coach analysts, and act as escalation point for complex inquiries, ensuring robust ticket management and timely resolutions.
You will monitor KPIs and SLAs, manage joiners/movers/leavers, and drive continuous service improvement while maintaining high customer service standards. Excellent leadership and strong communication skills are essential.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
London
At Winston Taylor, we set the standard, together. At Winston Taylor, we set the standard, together.
West Midlands
Our client is currently recruiting for a Global Service Desk Manager to lead their global Service Desk Function.
Birmingham, West Midlands
Our client is currently recruiting for a Global Service Desk Manager to lead their global Service Desk Function. The Global Service Desk Manager…
London
A fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis.
London
Not disclosed law firm in London is seeking an IT Service Desk Team Lead to join on a permanent basis.
Explore: IT Support Technician jobs in London IT Support Technician jobs in the UK Specialist jobs in London
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.