Ecommerce Manager

Customer Experience Manager - Indirect E-commerce

Location: Hybrid/Flexible

Are you passionate about creating exceptional customer experiences across digital commerce channels? We are seeking an experienced Customer Experience Manager to drive growth, optimisation and customer engagement across indirect e-commerce platforms, including marketplaces, e-retailers and q-commerce channels.

The Opportunity

In this role, you will be responsible for enhancing customer journeys across third-party platforms, developing channel strategies, and driving commercial performance through data-led decision making. Working closely with cross-functional teams and external partners, you will ensure best-in-class customer experiences that support business growth and brand consistency.

Key Responsibilities

• Develop and execute strategies across marketplaces, e-retailers and q-commerce platforms to drive growth and performance.
• Monitor KPIs and use analytics to identify opportunities for channel optimisation and customer Experience improvements.
• Optimise digital content, customer touchpoints and conversion journeys across third-party platforms.
• Collaborate with Commercial, Digital, UX, IT and external agency partners to deliver impactful initiatives.
• Drive innovation and adapt strategies to evolving e-commerce trends and consumer behaviours.
• Build and maintain strong relationships with marketplace and retail partners.

About You

• Proven Experience managing indirect e-commerce channels within the FMCG, Consumer Goods, Food & Beverage, Personal Care, Household Products, Tobacco, Health & Wellness, Beauty, Retail or E-commerce sectors.
• Strong understanding of marketplaces, e-retailers and q-commerce ecosystems.
• Commercially minded with the ability to link customer Experience initiatives to business performance.
• Strong analytical and stakeholder management skills.
• Knowledge of digital marketing, SEO, digital shelf optimisation and customer journey management.
• Experience working within complex, matrixed organisations and managing external partners.

Why Apply?

• Opportunity to influence customer Experience across multiple digital commerce channels.
• Work within a fast-paced, innovative and internationally focused environment.
• Collaborate with senior stakeholders and drive meaningful business impact.
• Play a key role in shaping the future of digital commerce and customer engagement.
• If you have a strong background in indirect e-commerce and customer Experience within a large consumer-focused organisation, we'd love to hear from you.

Job Title: Ecommerce Manager

Location: London, UK

Rate/Salary: 575.00 - 575.00 GBP Daily

Job Type: Contract

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