Service Desk L2 - Systems Integrator

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The organization is currently on the lookout for two 2nd Line IT Support Engineers to join a private healthcare provider in Earls Court, London, on an initial 3-month contract. The ideal candidate will provide hands‑on, on‑site support in a busy hospital environment, working across a modern Microsoft 365 and Active Directory setup with plenty of variety and day‑to‑day autonomy. This is a fast‑track opportunity into a live, urgent requirement with an immediate start.

Responsibilities:

• Own and resolve 2nd line incidents and service requests across the site
• Troubleshoot hardware, software, mobile device, printer and connectivity issues
• Install, configure and maintain end‑user devices and applications
• Support the Microsoft 365, Windows and Active Directory environment
• Manage tickets end to end, keeping documentation and updates accurate
• Prioritise workload against SLAs and elevate where needed
• Support onboarding, offboarding and access management
• Assist with device refresh programmes and wider IT projects
• Maintain up to date asset and configuration records
• Work closely with the wider service desk, technical teams and third parties

Skills/Must Have:

• Proven 2nd line, desktop or end‑user computing support experience
• Strong Windows and Microsoft 365 knowledge
• Active Directory and Entra ID administration experience
• Confident troubleshooting networking and Wi‑Fi issues
• Experience with an ITSM tool such as ServiceNow
• Strong stakeholder communication and customer service skills
• Comfortable managing multiple priorities in a fast‑paced environment

Contract Details:

• Contract: 3 Months
• Determination: OUTSIDE IR35

Salary:

• £200 per day

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