Compliance Manager
Location: St Mellons, Cardiff with frequent travel to services across the UK required
Salary: £53,205.41 per annum + £350 per month car allowance
Hours: 37.5 hours per week
Contract: Permanent
About The Role
Shaw healthcare is looking for an experienced and proactive Compliance Manager to join our Compliance & Governance team. This is a key role within the organisation, responsible for planning, conducting and following up on rigorous compliance audits and inspections across Shaw healthcare services registered with CQC, CIW, the Care Inspectorate and Healthcare Improvement Scotland.
Working closely with Service Managers, operational management teams and colleagues across Head Office, you will provide robust oversight of compliance, identify areas of risk and support services to achieve and maintain high standards of quality and care.
You will play an important role in promoting continuous quality improvement, sharing good practice and ensuring that people who use our services receive safe, effective and high-quality care.
Key Responsibilities
- Plan, organise and conduct compliance audits across Shaw healthcare's regulated services in line with an agreed audit programme.
- Maintain oversight of a caseload of regulated services, ensuring required audits are completed and records are accurate and up to date.
- Monitor levels of risk, assess incoming concerns and take appropriate action where required.
- Observe and report on the wellbeing of people using services, identifying areas of non-compliance and raising or responding to safeguarding concerns.
- Produce clear and comprehensive audit reports, communicating findings and setting appropriate actions and timescales for improvement.
- Follow up and monitor actions arising from audits, particularly in relation to services of concern.
- Work collaboratively with Service Managers and operational teams to support the achievement of required improvements.
- Liaise with key stakeholders and colleagues across the organisation regarding compliance, quality improvement and business development.
- Provide relevant professional advice, analysis and support within the organisation's Compliance & Governance framework.
- Contribute to organisational performance objectives, including both quantitative and qualitative measures.
- Ensure good practice is shared across the organisation and that areas of concern are appropriately communicated and escalated.
- Prepare correspondence, reports and other documentation relating to specific compliance issues.
- Maintain accurate records using Shaw's systems and processes.
- Contribute to the development and improvement of practice, ensuring robust and consistent quality standards and appropriate consideration of equality and diversity.
- Support the wider Compliance & Governance team with relevant administrative duties and activities.
About You
We are looking for a confident and experienced compliance professional who can operate independently while building effective relationships with colleagues at all levels.
You Will Need To Demonstrate
- Experience of working within a compliance, quality assurance, audit, governance or regulatory environment.
- The ability to plan and undertake thorough audits and inspections.
- Strong analytical and report-writing skills, with the ability to identify risks and make clear recommendations for improvement.
- Excellent organisational skills and the ability to manage a varied caseload and competing priorities.
- Strong communication and interpersonal skills, with the confidence to challenge constructively when required.
- The ability to build positive working relationships with operational teams, managers and other stakeholders.
- A strong understanding of relevant legislation, regulatory requirements, guidance and best practice.
- A commitment to safeguarding, quality improvement and the wellbeing of people using services.
- A high level of professionalism, integrity and confidentiality.
- A commitment to ongoing professional development and keeping knowledge and training up to date.
Working Relationships
You will report to the Head of Compliance and Governance and the Director of Compliance and Governance, working closely with the wider Compliance & Governance team.
The Role Will Also Involve Regular Engagement With
- Service Managers
- Operational management teams
- Shaw Head Office colleagues
- People who use our services and their carers
- External and regulatory stakeholders, where appropriate
You will be expected to develop positive and effective working relationships, while providing professional and, where applicable, clinical advice and support during service inspections and audits.
Professional Standards
As a Compliance Manager, You Will Be Expected To
- Maintain the highest professional standards and strict confidentiality.
- Keep professional registration, training and development up to date where applicable.
- Maintain current knowledge of legislation, regulatory guidance, policies, procedures and best practice.
- Adhere to the Shaw healthcare Code of Conduct and relevant professional codes.
- Take responsibility for your own performance and professional development.
- Perform other duties relevant to the role as required.
Why Join Shaw healthcare?
This is an opportunity to make a genuine difference across a large portfolio of regulated healthcare services. You will have the opportunity to influence standards, support service improvement and work collaboratively with operational teams to deliver positive outcomes for people using our services.
If you are an experienced compliance, quality or governance professional looking for a role where your expertise can directly contribute to quality and continuous improvement, we would love to hear from you.
Why Join Shaw Healthcare?
At Shaw Healthcare, our people are at the heart of everything we do.
We're proud to be one of the UK's leading health and social care providers and the largest Employee Ownership Trust in the healthcare sector. With 76% of the company owned by our employees, our colleagues play a genuine role in shaping the future of our organisation and share in its success.
What We Offer
- Employee Ownership Trust annual tax-free bonus (colleagues have received up to £2,850 to date)
- 20 days annual leave plus 8 bank holidays - increasing by one day per year to a maximum of 25 days plus 8 bank holidays
- Tailored professional development programmes
- 24/7 GP Online access through our healthcare app
- Refer a Friend Scheme with rewards of up to £1,000
- Retail, leisure, holiday and travel discounts
- The opportunity to lead a well-established service with the support of an experienced senior leadership team
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