Senior Technical Team Lead, Service Desk

CDW is seeking a Technical Team Leader to provide senior technical oversight on the Service Desk, guiding a team of Level 1 Engineers and Analysts through complex incidents and continual improvement to protect service performance and customer experience.

You will act as the primary escalation point, lead root‑cause analysis, coach staff, and drive knowledge sharing across resolver teams, while ensuring adherence to SLAs and quality standards in a fast‑paced environment.

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