Ombudsman & Escalated Complaints Team Lead

Redhill Source: WhatJobs
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Santander Consumer Finance is seeking an Ombudsman & Escalated Complaints Team Leader in the United Kingdom to guide a specialist team handling FOS referrals and complex cases with statutory diligence.

You will coach colleagues, provide technical guidance on difficult investigations, and drive improvements in complaint handling to improve customer outcomes and reduce avoidable referrals.

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