Collaborate with CBO and pricing teams on client pricing and commercial decisions
Participate in commercial forums, deal reviews and strategic discussions
Deeply understand client segments (issuers, investors) and their evolving needs
Support the business in new products, enhancements and gap remediation
Challenge and address client dissatisfaction where relevant
Translate client needs into prioritised product roadmap requirements
Act as sponsor to ensure timely delivery of key product initiatives
Own the identification and resolution of client pain points linked to product gaps
Provide active RFP support across all EUI product capabilities
Monitor market trends, competitors and industry developments
Work closely with strategy and commercial teams to identify new opportunities
Partner with Product Owners, Business Analysts and Architecture teams
Validate product design and target operating models
Ensure successful delivery and rollout of solutions to clients
Risk, governance & controls
Own product-related risks and their resolution
Ensure alignment with regulatory requirements, translating them into product impacts
Partner with Legal on client agreements and deviations
Manage audit actions related to EUI products
Manage relationships with vendors supporting EUI products and services
Oversee vendor performance and rate structures
Operations & cross-functional collaboration
Partner with Operations to address issues linked to product gaps
Work across teams to ensure consistency between product design and operational execution
Team leadership
Provide guidance and mentorship to junior product managers
Directly manage the EUI Market Product Manager
Promote the product management function across the Group
Experience & expertise: Master's degree, 10+ years' experience in Securities Services, Product or Commercial leadership roles, Strong track record in product management
Leadership & collaboration: Ability to influence senior stakeholders internally and externally; Comfortable operating in a highly cross-functional environment; Strong team player, able to mobilise and motivate teams
Execution & delivery: Strong focus on delivery and results, with discipline in tracking progress and execution; Ability to deliver against complex and fast-paced product roadmaps
Change & innovation: Proven ability to drive transformation and innovation; Comfortable navigating change in a dynamic environment
Communication & impact: Excellent communication skills across all audiences; Ability to build trust, align stakeholders and represent EUI externally
People management: Experience mentoring and developing talent; Focus on team engagement, growth and wellbeing
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