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Student Services and Medical Receptionist

What skills and experience we're looking for

We are looking for a Receptionist Admin Assistant to be the first point of contact for all students at Harris Academy Morden. You will assist in the management of the student reception area as well as providing administrative support to contribute to the smooth running of the academy.

The actual salary for this role will be £26,136.15-£26,509.45 (38 weeks per year, 37.5 hours per week) and is offered as a fixed-term contract to July 2027.

We would like to hear from you if you have:

• Qualifications to GCSE level or equivalent
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work

For a full job description and person specification, please download the Job Pack.

What the school offers its staff

At Harris Academy Morden we pride ourselves on the inclusive approach and caring environment we have developed.Ofsted 2018 ‘A very strong sense of community is evident throughout the school'.

Staff well-being is at the heart of our academy. We have a sensible marking policy, organised marking sessions to give staff time to mark and a two week October half term holiday.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more aboutour benefitson our website.

Further details about the role

Your responsibilities will include:

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
• Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
• General administrative duties such as typing, photocopying, filing, collation and distribution of post
• Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
• Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
• Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

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