Director, AI-Driven Customer Success & Retention

OfficeRnD is seeking a Director of Customer Experience to own Customer Success for the Flex product line, responsible for retention, team performance, and post-sale customer outcomes. This permanent leadership role will initially manage the CS M and Strategic Account Director teams during transitional periods, with a shift toward leadership and operating model optimization.

The role is hybrid with 2 days in the office per week and requires oversight of a distributed team across multiple regions,

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