Consultant - User Researcher

• London, Newcastle, Glasgow & Manchester | Permanent
• Must be either eligible for or already hold an active Security Clearance

We’re working with a leading digital transformation consultancy that helps organisations across both the public and private sectors design and deliver better services. Around 60% of current work sits within government and the wider public sector, alongside projects in industries such as financial services, utilities, retail and telecommunications.

By combining strategy, design, technology and data-led thinking, they partner with complex organisations to solve user-centred challenges and deliver meaningful digital outcomes at scale.

You Will Need

• Proven experience delivering end-to-end user research in agile environments
• Strong knowledge of qualitative and quantitative research methods
• Experience working within large-scale, complex or regulated environments
• Understanding of user-centred design principles and accessibility
• Experience working with GDS standards
• Strong communication, facilitation and stakeholder engagement skills
• Eligible for SC Clearance (or currently hold active SC Clearance)

Role Highlights

• Plan and deliver qualitative and quantitative user research across multiple product phases
• Conduct interviews, usability testing, concept validation, diary studies, and observational research
• Collaborate with multidisciplinary agile teams to shape accessible, user-centred services
• Translate research findings into actionable insights that influence design and product strategy
• Support inclusive research practices and advocate for accessibility throughout delivery

What’s In It For You?

• Competitive salary with fast progression routes
• Work that matters — influence services used nationwide
• Permanent role in a growing consultancy with bold ambitions
• Four UK base locations to choose from
• A culture that values creativity, inclusivity, and impact

As a User Researcher, you’ll join a growing digital and experience design community working across multidisciplinary teams of designers, product managers, developers and researchers. You’ll help shape services that improve how people interact with digital products, services and systems in complex environments.

Due to a high number of applicants, we are only able to respond to successful candidates.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

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