Risk & Compliance Solicitor

Risk & Compliance Solicitor – Professional Indemnity, Claims & Complaints

East Mids

Hybrid working

The Role

• Managing professional negligence claims and potential claims against the firm.
• Investigating and responding to client complaints, ensuring compliance with the firm's internal procedures and SRA requirements.
• Liaising with Professional Indemnity Insurers, insurance brokers and external legal advisers.
• Supporting the handling of Legal Ombudsman complaints, investigations and enquiries.
• Working closely with Partners and fee earners to investigate claims, assess liability and identify appropriate resolutions.
• Advising on professional conduct, regulatory obligations and associated legal risks.
• Reviewing claims and complaints trends, identifying recurring issues and helping to reduce future exposure.
• Maintaining accurate claims records, complaints registers and management information.
• Supporting improvements to internal policies, procedures and risk management processes.
• Providing wider support across the firm's Risk & Compliance function where required.

About You

• Professional Indemnity Solicitor / Lawyer
• Professional Negligence Solicitor
• Claims Solicitor / Claims Handler
• Risk & Compliance Lawyer
• Risk & Compliance Officer
• Claims & Complaints Manager

You should have:

• Experience handling professional negligence claims, professional indemnity matters or client complaints.
• An understanding of professional liability, claims management and associated regulatory risks.
• Knowledge of the SRA Standards and Regulations and Legal Ombudsman complaints processes.
• Strong investigation, legal analysis and problem-solving skills.
• Confidence working closely with Partners, fee earners, insurers and senior stakeholders.
• Excellent drafting skills, particularly in relation to complaint responses, claims correspondence and reports.
• A pragmatic and commercially aware approach to managing legal and regulatory risk.

Experience within a law firm, professional indemnity team or professional negligence practice would be particularly relevant.

What's in it for you

• You'll have the opportunity to use your legal expertise internally, working closely with the firm's Partners and fee earners to manage claims and complaints, identify areas of risk and improve processes across the business.
• Develop your career in specialist legal risk and compliance.
• Apply your professional negligence and professional indemnity experience within an internal law firm function.
• Work closely with Partners, senior stakeholders and professional indemnity insurers.
• Gain exposure to regulatory compliance, professional conduct and risk management.
• Play a key role in reducing claims exposure and improving the firm's approach to complaints handling.
• Generous holiday allowance, flexible working, enhanced maternity and paternity pay, annual pay reviews and more.

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