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Application Support Analyst

Company: BPM Tech

Salary: £28,000 to £30,000 a year

Hours: Full-time

Location: Leeds

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 2 Sept 2026

Closing date: 2 Oct 2026

Hybrid – 2 days in the office | Monday–Friday, 8am–6pm shift coverage

We’re looking for an Application Support Analyst to join a small, collaborative team providing technical support across a business-critical booking software platform.

Working as part of a team of three, you’ll handle a steady flow of support queries from internal teams, customers and external users, primarily through Jira, email and a virtual agent. You’ll investigate issues, troubleshoot problems, coordinate with internal teams and third parties, and make sure fixes and queries are followed through to resolution.

The role also includes daily operational checks, including AM/PM tasks and monitoring and restarting virtual agent services where required.

Develop your technical knowledge, including basic SQL troubleshooting and fixes

This is a role with genuine scope to develop. As your technical knowledge grows, you could move towards ITSM, Technical/Product Support, Development or Engineering, with opportunities to take on more advanced SQL fixes and technical troubleshooting.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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