Implementation & Customer Delivery Manager

Implementation & Customer Delivery Manager )

• London
• Full Time

Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network, and unified solutions.
Sunrate operates through offices across key markets, including Singapore, Kuala Lumpur, Jakarta, Hong Kong, Shanghai, and London. The company partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa.

As our Implementation & Customer Delivery Manager, you will play a critical role in delivering an exceptional customer onboarding experience by taking ownership of every implementation from contract signature through to the customer's first successful live transaction.

This is a customer facing role that combines project management, technical coordination and stakeholder management. You'll act as the single point of contact throughout implementation, ensuring projects are delivered on time, technical integrations run smoothly, and customers are fully enabled to start transacting.

Working closely with Sales, Compliance, Product, Engineering, Operations and Customer Success, you'll ensure every customer enjoys a seamless onboarding journey while allowing our commercial teams to focus on winning new business.

What you’ll be spending your time on

• Own the end-to-end customer implementation lifecycle from signed contract through to first successful live transaction.
• Act as the dedicated project manager and primary customer contact throughout implementation.
• Develop and manage project plans, timelines, milestones and implementation schedules.
• Coordinate cross-functional teams including Sales, Compliance, Operations, Product, Engineering and Customer Success.
• Lead customer onboarding activities including registration, KYC, account opening and operational readiness.
• Manage technical API implementation projects, working directly with customer technical teams and internal developers.
• Develop a strong understanding of Sunrate's APIs and products to confidently manage technical discussions and resolve implementation challenges.
• Coordinate account configuration, user permissions and platform setup.
  Manage implementation of wallets, FX, Global Collections, Global Payouts and Virtual Card products.
• Oversee customer funding, testing, UAT and production readiness.
  Deliver customer implementation training and ensure customers are confident using the platform.
• Identify project risks early and proactively drive solutions to maintain delivery timelines.
• Provide regular project status updates to both customers and internal stakeholders.
  Ensure a smooth transition into Customer Success following successful go-live.
• Continuously improve implementation processes, documentation and customer onboarding experience.

For this role you’ll also have:

• Proven experience managing customer implementation or technical delivery projects.
• Strong project management skills with the ability to manage multiple implementations simultaneously.
• Experience working with APIs or software integrations.
• Excellent stakeholder management and communication skills.
• Ability to coordinate multiple internal departments while maintaining customer focus.
• Strong organisational skills with excellent attention to detail.
• Ability to simplify technical concepts for non-technical audiences.
• Experience using CRM and project management platforms.
• Commercial awareness with a customer-first mindset.

Preferred Qualifications and Experience:

• Experience within Travel Payments, FinTech, Banking or SaaS.
• Knowledge of APIs, REST services and integration methodologies.
• Understanding of KYC, AML and customer onboarding processes.
• Familiarity with payment products including Virtual Cards, FX, Collections and Payouts.
• Experience working with global or enterprise customers.

Success in this role will be measured by:

• Reduced time from customer registration to first live transaction.
• Faster API implementation and testing cycles.
• Increased onboarding completion rates.
• High customer satisfaction throughout implementation.
• Reduced implementation workload for the Sales team.
• Increased customer activation and faster revenue generation.
• Successful delivery of projects on time and within agreed milestones.

We're looking for someone who enjoys solving problems, building relationships and keeping projects moving. You'll be equally comfortable discussing API integrations with developers as you are presenting project updates to senior stakeholders.
You'll thrive in a fast-paced environment, take ownership of outcomes, and be passionate about delivering an outstanding customer experience.

Joining Sunrate means becoming part of one of the fastest-growing global payment companies, helping businesses simplify international payments through innovative technology. You'll have the opportunity to work with leading travel brands and global enterprises while helping shape the customer journey during an exciting period of growth.

If you enjoy combining project management, customer engagement and technical delivery into one rewarding role, we'd love to hear from you.

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