Professional Lettings Manager

Manchester Source: WhatJobs

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Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

The Role

A lettings-focused role responsible for driving occupancy across our professional portfolio. You will own the full letting cycle — from generating demand and conducting viewings through to securing tenancies and managing tenant relationships — working closely with the marketing team on channel strategy and reporting to the Head of North on performance.

Key Responsibilities

Drive occupancy across the professional portfolio, taking ownership of lettings performance from first enquiry through to signed tenancy.
Identify and develop new letting channels employer direct, relocation agents, NHS and local authority referral schemes, and community networks briefing the marketing team for deployment.
Manage the full viewing process, conducting accompanied viewings, following up promptly, and converting enquiries into lets at pace.
Build and maintain relationships with local letting agents, employer HR teams, and community partners to generate a consistent pipeline of prospective tenants.
Review and set rents competitively on every void, making data-led recommendations to the Head of North on pricing and market positioning.
Manage tenant relationships throughout the tenancy, acting as the primary point of contact and resolving issues promptly to maintain high satisfaction and retention.
Oversee tenancy renewals proactively, conducting rent reviews in line with market comparables and the portfolio’s rental growth target.
Ensure council tax accounts are correctly set up and managed for each professional property, liaising with the local authority as required on any changes to occupancy.
Work with the operations team to ensure properties are maintained to the professional lettings standard and that any issues affecting lettability are escalated and resolved quickly.
Ensure all lettings activity is compliant with current legislation including Right to Rent and deposit protection requirements.
Maintain accurate CRM records and submit weekly performance reports to the Head of North every Monday.