eCare Digital IT Trainer
NHS Foundation Trust | Truro, Cornwall
Band: Band 4
Contract Type: Fixed Term
Duration: 3 months (with potential for extension)
Location: Based in Truro, Cornwall — travel across Cornwall required (3–4 days per week)
Working Pattern: Full-time — must be prepared to work evenings and weekends as required
Salary: £27,485 per annum (under 3 years’ experience) | £30,162 per annum (3+ years’ experience)
Vacancies: 8–10 positions available
About the Role
RGH-Global is proud to be recruiting on behalf of an NHS Foundation Trust in Cornwall for multiple eCare Digital IT Trainers to support one of the most significant digital transformation programmes in the region. The Trust is implementing the Oracle Health (Cerner) Millennium eCare system across the Cornwall and Isles of Scilly Healthcare Community. This is a large-scale programme requiring approximately 8,500 NHS staff to be trained across a nine-week period, and these roles sit right at the heart of that delivery.
With 8–10 positions available and an immediate start required, this is an excellent opportunity for experienced IT trainers with an NHS or healthcare background to make a real impact on frontline patient care services across Cornwall.
Key Responsibilities
- Deliver face-to-face training on the Oracle Health (Cerner) Millennium eCare system to NHS staff across the Cornwall and Isles of Scilly Healthcare Community
- Train groups ranging from 1:1 sessions up to 10 trainees, and occasionally present to larger audiences in an auditorium-style environment
- Contribute to the development, enhancement, and maintenance of IT training materials, courses, and user guides
- Deliver project-related training including preparation of new materials for specific service requirements
- Manage your own training schedule in conjunction with team members, managers, and project staff
- Resolve PC software and user account issues in the classroom environment
- Invigilate and accurately record examination and assessment outcomes
- Collect course evaluation data at the end of every training programme or day
- Ensure trainees understand and comply with IM&T security standards, Data Protection policy, and Caldicott recommendations
- Assist with IT projects, IT support, and help desk activity as required
- Work independently and use own initiative, escalating issues to managers when appropriate
What We Are Looking For
Essential
- Experience with a PAS or similar system, and/or NHS or health-related software
- Informal coaching or training experience
- Diploma level qualification or equivalent hands‑on IT experience
- Advanced IT skills including Excel and the full Microsoft Office suite
- Confident knowledge of MS Windows
- Strong communication, interpersonal, and presentation skills
- Patient, calm, organised, flexible, and adaptable — able to think on your feet in a classroom setting
- Ability to explain complex IT subjects clearly to staff with a wide range of technical knowledge
- Full UK driving licence and access to own vehicle — travel to training sites across Cornwall is required 3–4 days per week
- Willingness to work at all training sites throughout Cornwall, including rural locations
- Prepared to work outside normal office hours including evenings and weekends when required
Desirable
- Experience with Oracle Health / Cerner Millennium systems
- Experience writing training materials, lesson plans, or user guides
- Formal IT qualification
- Knowledge of NHS Mail and NHS health and safety policy
What You Need to Know
These roles are fixed term only — daily rate and contractor arrangements will not be considered.
Candidates must fall within the advertised salary bands; over‑budget profiles cannot be considered.
Mileage from the base site in Truro will be reimbursed in line with Trust policy. Payable parking is available on‑site with reduced‑rate season tickets available for staff.
Candidates must be prepared to carry presentation equipment and laptops to training venues across Cornwall.
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