Store Manager Bvlgari New Bond Street

Position

We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.

Job responsibilities

• Act as a Brand Ambassador , inspiring trust, commitment, and client-centric excellence, and leading by example.
• Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices . Act as an agent of change.
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
• Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team , in partnership with LST and DSM, and to elevate the experience. Execute strategies to recruit new clients, host in-store events , leverage digital tools, and create strong local business relevance , nurturing store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types , following the brand’s selling experience, enhancing italianness and hospitality.
• Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
• Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
• Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent , creating clear career paths for team members.
• Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
• Be responsible for the good maintenance, safe environment, and good functioning of the store .
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Profile

Soft Skills

• Client-centric
• Client Relationship Development
• Entrepreneurial Mindset
• Networking
• Ownership
• Influence
• Caring Leadership
• People Development
• Team Management
• Observational Skills
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity
• Resilience

Hard Skills

• Business Development
• Retail Management
• Financial Management
• Sales Management
• Coaching
• Operational Excellence
• Compliance Management
• Knowledge of local market trends (competitors, luxury business, etc.)

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →