Date: 30 Jul 2026
Sector: IT
Type: Permanent
Location: London
Salary: £80000 - 85000 per annum
Email:
Ref: DB
We are looking for a Card Payments Specialist to manage the strategic direction, operational performance, security, and ongoing development of the organization’s payment ecosystem across two retail brands and approximately 800 locations. The role owns the end-to-end payment card infrastructure, including payment terminals, switching services, payment applications, loyalty integrations, mobile payment solutions, and associated vendor relationships. Our client is a Global Financial Markets Trading Company,
Key Responsibilities
Payment Platform Ownership
Own the end-to-end payment card processing environment across two brands and approximately 800 locations.
Ensure high availability, resilience, performance, and security of payment services.
Maintain responsibility for payment acceptance technologies including:Payment terminals, Payment switching hosts, Payment gateways, Acquiring integrations, Loyalty integrations, Mobile payment applications
Manage strategic relationships with third-party suppliers responsible for Network services, Payment terminal provision and maintenance, Payment switching services, Service desk and support functions
Define, monitor, and govern service level agreements (SLAs), KPIs, and contractual obligations.
Lead supplier performance reviews and service improvement initiatives.
Manage escalations and ensure timely resolution of critical incidents.
Technical Leadership and Support
Provide third-line technical support and expert-level troubleshooting for payment and loyalty systems.
Act as the senior escalation point for complex incidents and service issues.
Maintain operational procedures, technical documentation, and support models.
Ensure compliance with industry standards, including PCI DSS and P2PE requirements.
Team Leadership
Project and Change Management
Lead the delivery of payment-related projects and strategic initiatives.
Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.
Manage project plans, risks, budgets, dependencies, and implementation activities.
Support the introduction of new payment methods, technologies, and customer experiences.
Requirements Definition and Solution Design
Translate business requirements into detailed technical and functional specifications.
Work closely with business, technology, security, and supplier teams to define solution architectures.
Evaluate and recommend technology solutions that align with business strategy.
Ensure solutions meet operational, security, compliance, and scalability requirements.
Mobile and Loyalty Platform Management
Own and manage two customer-facing mobile applications from a payment and technology perspective.
Manage technical requirements and integrations for two loyalty platforms.
Ensure seamless interaction between payment, loyalty, and customer engagement solutions.
Drive enhancements to improve customer experience and business value.
Security and Compliance
Lead the implementation and ongoing management of Point-to-Point Encryption (P2PE) across the estate.
Ensure compliance with PCI DSS and other applicable payment industry standards.
Support security audits, assessments, and remediation activities.
Maintain awareness of emerging threats and regulatory developments.
Serve as the organization’s subject matter expert for payment processing, card schemes, acquiring, terminal technologies, fintech solutions, and payment innovation.
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