5+ years experience in training content development, delivery, and documentation within regulated or IT system environments.
4+ years experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
5+ years experience in system implementation support, including hypercare and post‑launch stabilization.
4+ years experience collaborating with cross‑functional and international teams to align initiatives and deliverables.
5+ years experience in preparing and delivering clear communication, process documentation, and presentation materials.
Job Description
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hyper‑care sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation, coach team members, and enhance group capability.
Communication & Interpersonal Skills
Effective communication with internal and customer stakeholders (technical and non‑technical) via verbal, email, and instant messages.
Strong interpersonal skills to build and maintain productive relationships with team members, provide constructive feedback, and be open to receiving feedback.
Problem Solving & Analytical Thinking
Capability to troubleshoot and resolve issues efficiently.
Analytical mindset.
Task / Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.
Provides regular updates, proactive and diligent to carry out responsibilities.
Expected Outcome
Experience designing and updating eLearning modules for user training.
Knowledge of regulatory systems and document management platforms.
Familiarity with training needs analysis and competency development frameworks.
Ability to mentor and coach team members in instructional design and training best practices.
Upskilling & Training Plan (Post Hiring)
Basic knowledge of Cognos for reporting and troubleshooting.
Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).
Experience in dashboard enhancement, maintenance, and minor production updates.
Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
Exposure to structured support environments and ITIL-based processes.
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