Debt Recovery Officer

Debt Recovery Officer

Brent

£26.44 per day

Full Time – Hybrid Working

Job Purpose:

The post holder is required to recover and enforce collection for debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care, Sundry Debt and/or any debt recovery portfolio managed within the Council.

To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, ethical debt recovery policy.

Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy.

To provide advice, information and assistance with enquiries, relating to the collection of debt, resolution of service requests, complaints, subject access requests, freedom of information and other complex or specialist areas of casework as required based on service priorities.

Principal Accountabilities and Responsibilities:

• Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the Council, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the Council
• Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
• Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.
• Acting as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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