Telecare Customer Advocate — Emergency & Digital Support

A T R Ltd in Sunderland is seeking a dedicated Customer Service Advocate for a full-time, temporary position. You will be the first point of contact for residents using Telecare and Out of Hours support, handling inquiries across multiple channels and coordinating with partners.

The role requires professional communication, empathy, and the ability to provide clear information and guidance while maintaining service standards during emergencies.

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