Real-Time Contact Center Analyst | WFM & Insights
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Beyond Housing is seeking an intraday analyst to ensure our customer service teams have the right resources at the right time, delivering excellent customer experience. You will monitor real-time performance across contact channels, identify trends and risks, and make live operational adjustments to help maintain service levels and targets.
You will work closely with leaders, provide insight, recommendations and reporting to support efficient service delivery today and contribute to future
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