Security Officer

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This includes:

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer‑facing environments.

Most importantly, we are looking for individuals who demonstrate:

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

Competitive pay, with guaranteed 15.5 hours per week

• 20% colleague discount, plus complimentary beverages and snacks during your shift
• Full training and ongoing development, including company-funded SIA licence renewal
• Access to industry-leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.

If you are professional, people-focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.

What we are looking for

• Previous Security Experience

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