Security Analyst

Security Analyst – 2nd Line (Service Desk)

This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to work in the office full time during training

About the Role

We’re looking for a proactive 2nd Line Security Analyst to help keep our clients’ infrastructure, applications and digital environments secure and running smoothly. You’ll deliver high‑quality technical support, lead on day‑to‑day security incident management, and ensure we meet our SLAs across multiple managed service customers.

Responsibilities

• Provide 2nd line support via our Service Desk, resolving incidents and service requests within SLA.
• Monitor and manage IT security systems, escalating issues where needed.
• Lead small teams delivering security-focused work packages.
• Produce clear documentation to meet customer and compliance standards.
• Support hardening of IT platforms and review security‑impacting changes.
• Install, configure and troubleshoot end‑user hardware, software, peripherals and networking equipment.
• Maintain asset, configuration and knowledge‑base records.
• Support backup/recovery processes and administer user accounts, permissions and access rights.
• Assist with ISO, Cyber Essentials and other security accreditations.
• Review and improve security processes and procedures.
• Stay current with emerging security technologies and act as a role model for technical best practice.

Qualifications

Experience in an IT technical support environment (desktop, server, application).

Required Skills

• Strong understanding of ITIL practices.
• 5+ years experience: Desktop, Networking, Server or application support
• Solid knowledge across networking, Microsoft/VMware/Cloud tech, and security tooling.
• Experience with firewalls, patching, AV/EDR (CrowdStrike preferred).
• Confident communication skills and the ability to prioritise under pressure.
• Aware of how security decisions impact operations and customer outcomes.
• Familiarity with ISO 27001, Cyber Essentials, Microsoft Defender, Azure, Fortinet, Mimecast, Sentinel or similar platforms.
• Ability to meet vetting requirements (BS7858).

Certifications

Working towards or holding at least 3 of: SC‑200, CCFA, AZ‑500, CEH, CISA, CompTIA Security+

You should have previously worked in an IT Technical environment.

What we can offer you

• Salary (Competitive)
• 25 days holiday
• The ability to Buy and Sell holiday
• Life Assurance (4 x base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring
• Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
• Access to additional discounts / perks
• EyeCare - Access to money off for glasses and sight test
• Flu Jab
• Eligibility for Costco Membership

Values

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

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