ASB / Tenancy Sustainment Officer

ASB Officer

Kent | 3 month contract | Hybrid working

Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents?

We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team. This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement.

The Role

You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters.

A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalat into formal complaints.

• Managing a caseload of low to high-level ASB cases from investigation through to resolution.
• Taking appropriate tenancy enforcement action where required.
• Working proactively with residents to sustain tenancies and prevent repeat issues.
• Acting as the main point of contact for residents, keeping them updated and informed throughout the process.
• Responding to complaints quickly and effectively to minimise escalation.
• Working closely with internal teams and external agencies to deliver successful outcomes.
• Maintaining accurate case records and ensuring compliance with legislation and policy.

About You

We're looking for someone who combines strong enforcement experience with excellent customer service skills.

You’ll have:

• Experience managing ASB and tenancy enforcement cases within social housing.
• A strong understanding of housing legislation and enforcement tools.
• Excellent communication skills, with the ability to build trust whilst having difficult conversations when required.
• Experience working with vulnerable residents and supporting tenancy sustainment.
• A proactive, solution-focused approach to problem solving.
• Strong organisational skills and the ability to manage a busy caseload effectively.
• Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams.

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