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Salary: £24,785 per annum + monthly performance bonus (realistic earning potential of £30,000+ per year)

Job Type: Full-time, Permanent

Location: Sheffield

Due to continued growth, our client is looking to recruit experienced Telephone Collectors to join their expanding team. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering a supportive working environment, attractive bonus opportunities, and a range of employee benefits.

The role will involve making and receiving telephone calls from businesses and individuals to recover outstanding debts, negotiate sustainable repayment arrangements, and resolve customer queries and disputes. You will need to be confident handling challenging conversations in a professional and sensitive manner while working towards personal and team performance targets.

If you have experience within collections, debt recovery, credit control, sales, or a target-driven call centre environment, this could be an excellent opportunity to develop your career.

Benefits as a Telephone Collector:

• Monthly performance bonus with realistic earnings of £30,000+ per year
• Company pension scheme
• Employee Assistance Programme
• Life assurance / death in service benefit
• Christmas Savings Scheme
• Free on-site parking
• Attractive incentives and performance rewards
• Welcoming and supportive working environment
• Permanent, full-time opportunity with career development potential

Key Responsibilities as a Telephone Collector:

• Making and receiving telephone calls from businesses and individuals regarding outstanding debts
• Negotiating repayment arrangements that are affordable and sustainable for customers
• Handling customer queries, disputes, and difficult conversations professionally and sensitively
• Gathering accurate customer information to complete affordability assessments
• Recording conversations, customer information, and repayment agreements accurately on internal systems
• Working efficiently using dialler systems and other customer management technologies
• Following company processes and debt collection guidelines to ensure customers are treated fairly
• Resolving customer issues and identifying suitable solutions for both customers and clients
• Managing workloads effectively while maintaining high standards of accuracy and customer service
• Working towards individual and team performance targets
• Building positive relationships with customers while achieving successful collection outcomes

Skills Needed as a Telephone Collector:

• Previous experience within a call centre, credit control, collections, debt recovery, or sales environment
• Ideally a minimum of 2 years' experience within collections, debt recovery, or a target-driven role
• Excellent verbal and written communication skills
• Confidence in making and receiving telephone calls
• Strong negotiation and problem-solving abilities
• Ability to handle difficult and sensitive conversations professionally
• Comfortable working towards targets and performance objectives
• Good attention to detail and the ability to maintain accurate records
• Strong IT skills and the ability to quickly learn new systems and technologies
• Experience using dialler systems would be advantageous
• Ability to assess customer affordability and identify sustainable repayment solutions
• Resilient, motivated, and able to remain professional in challenging situations
• Ability to work independently as well as part of a team

Working Hours

You will be required to work shifts between the following hours:

• Monday to Thursday: 8:00am – 8:00pm
• Friday: 8:00am – 5:30pm

Additional Information

This is a full-time, permanent, office-based position located in Sheffield. Successful applicants will be required to attend the office during normal working hours and as requested by the business.

The successful applicant will also be required to undertake a DBS check, CCJ check, and other relevant background screening checks prior to commencing employment.

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