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Duties and Responsibilities

Telephone Duties

1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers

Reception Duties

1. Register new patients and temporary residents
2. Greet and direct patients and visitors
3. Making appointments
4. Handing out prescriptions
5. Ensure outstanding queries are explained and handed over to next shift, as necessary
6. Respond to needs of doctors and nurses during surgery
7. Collect payments from patients for non-NHS services
8. Deal with general enquiries and complaints

Filing and Administration

1. Pulling Lloyd George envelopes when requested by doctors
2. Summarising of patient notes
3. Read coding and scanning of daily post
4. Assisting with insurance paperwork
5. Assisting with QOF work and any other initiative run by the Practice

General

1. Input and extract information from Practice computer system
2. Observe health and safety guidelines at all times
3. General housekeeping (e.g. keeping reception and waiting areas tidy)
4. Any other reasonable duties as necessary

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