Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLAs.
You'll mentor analysts, coordinate daily activities, manage ticket flow to meet SLAs, and drive continuous improvement using ServiceNow and performance reporting.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
England
Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation.
London
Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service.
City of Westminster
Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service.
Berkshire
I am working with a longstanding client with whom we have completed numerous contract and project assignments over the last three years.
Reading, Berkshire
Modern Workplace - Service Desk Analyst Location: Reading Rate: £240 Per Day Inside IR35 Contract: Three - Six Months SC Clearance is essential.…
Coventry
As a Service Desk Team Leader, you will lead, coach and develop a team of Service Desk Analysts, ensuring the delivery of exceptional support across…
Explore: IT Support Technician jobs in the UK
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.