ServiceNow Developer

ServiceNow Developer

As a ServiceNow Developer, you'll play a key role in enhancing how we design, build, and deliver technology solutions. We're expanding our ServiceNow development team to support both our internal functions and our external facing Tech & Service department. Softcat is already well underway with a multi-phase, multi-year investment in ServiceNow — providing an exciting opportunity for a passionate individual to apply their existing expertise while exploring and utilising new features as the platform continues to evolve.

Responsibilities

• Build, configure, and enhance ServiceNow applications, modules, and workflows to support internal business functions.
• Develop and maintain client scripts, UI policies, Flow Designer flows, and business rules to automate processes and improve user experience.
• Partner with the platform owner, process owners and stakeholders across departments to understand business challenges and translate them into effective ServiceNow solutions.
• Develop and maintain integrations between ServiceNow and other core internal systems using APIs, IntegrationHub, or other tools.
• Contribute to internal documentation, standards, and best practices to support the maturity of the ServiceNow function.

Qualifications

• Proven experience as a ServiceNow Developer, ideally in an internal or enterprise environment.
• Strong understanding of ServiceNow architecture, data model, and core modules such as ITSM, ITOM, CSM and TPSM.
• Skilled in JavaScript, Flow Designer, UI Policies, Client Scripts, and Business Rules.
• Experience with Web Technologies and platform integration methods (Hub & Spoke methodology).
• Experience with ServiceNow integrations (REST, SOAP, or IntegrationHub).

Flexible Working

• Hybrid working – 2 days in the office and 3 days working from home.
• Working flexible hours – flexing the times you start and finish during the day.
• Flexibility around school pick up and drop offs.

Work with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

We also acknowledge that confidence gap and imposter syndrome are real and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

Softcat does not prohibit the use of AI in our application process. We encourage candidates to be authentic when showcasing their whole self.

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