Technical Professional Services Manager - AI SaaS

Our Promise Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Technical Professional Services Manager - AI SaaS

We are supporting a fast-growing AI SaaS business with the appointment of a Technical Professional Services Manager. This is a unique opportunity to build and lead a Professional Services function at a pivotal stage of the company's growth journey.

Reporting to the COO, you'll be responsible for shaping and scaling Professional Services, overseeing onboarding and customer success operations, and creating the frameworks, governance and commercial disciplines required to support an expanding customer base.

Initially, this is a hands-on role where you'll personally lead and deliver Professional Services projects while establishing the processes, methodologies and team structure needed for future growth. As the business scales, the role offers a clear pathway towards Director-level leadership. Working closely with senior leadership, you'll play a key role in helping customers maximise value from an innovative AI-driven platform that automates and transforms field service operations.

Salary & Benefits

• £60,000 - £90,000 per annum, dependent on experience
• Leeds (office based)
• 30 Days Holiday + Bank Holidays (rising with service) + Work Anniversary Day Off
• Opportunity to shape and build a business-critical function within a high-growth AI SaaS organisation, with a clear progression path.

The Role

• Shape and grow the Professional Services function across onboarding, implementation and customer success, with a focus on continuous process improvement.
• Create scalable delivery methodologies, governance frameworks and operational standards.
• Lead customer-facing projects, managing scope, timelines, communication and commercial performance.
• Develop value-added services including consultancy, training, optimisation and managed services.
• Manage resource planning, utilisation, performance reporting and future team growth.

Candidate Profile

• Experience in Professional Services, Delivery, Implementation or Customer Success leadership.
• Strong understanding of AI, SaaS, automation or enterprise software environments.
• Track record delivering customer-facing software implementation or transformation projects.
• Commercially aware, with experience managing utilisation, delivery performance and customer outcomes.
• Confident communicator with strong project, stakeholder and people leadership skills.
• Experience with FSM, CRM, onboarding, governance frameworks or AI workflow automation would be advantageous.

We are proud to be partnering with a well-funded, high-growth AI SaaS business transforming field service operations through automation and intelligent technology. This appointment will play a central role in shaping future service delivery and customer success.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →